1. What are the conditions for returning an item?

Requirement for a valid procedure

• Proof of purchase – the document handed over to you together with the product, on delivery.
• Original packaging – the manufacturer packaging.
• Any free promotional items – gifts or accessories delivered with the purchased item.
• Valid return reason – please refer to the section below for the details.

2. How do I return an item/ What happens once I have returned an item?

For any return request please contact our Customer Service.

What happens once I have returned an item?

• We will perform a careful quality check.
• If the claim is valid we will refund you according to your requested refund method.
• The process may take up to 7 days from when your return request was submitted.
• If the claim is invalid the item will be sent back to you.
• We keep track of all return requests and use the data to improve our product quality and service, as well as for customer profiling. Customers with unjustified/invalid returns may be denied the right to return items.

3. If my returned product is not validated for refund, how do I get informed?

If your return is invalid then we will call you to explain the issue and send the item(s) back to you.

We will arrange the delivery of the item.

"Note that we will make two (2) attempts to return the product to you at no cost. However after two (2) failed attempts, we will cancel the return process and store the product at our warehouse for up to seven (7) days awaiting your collection. If you do not collect the product within these seven (7) days it will be deemed as forfeited and we will dispose it."

4. I received something I didn't order. What now?

On delivery, kindly ensure to verify that the item delivered is in good condition and reject if it does not match your order. In the case you accept it from the delivery agent; you can still return it within 15 days.

5. What is the "Shipped from Overseas" return policy?

For items flagged as “Shipped from Overseas”, returns are only accepted for the below reasons:

EXCHANGE POLICY

BuyAtBundles Exchanges

We offer free exchange services for all orders. To initiate an exchange process for your order, kindly send in your request to our customer service. Please note that the following details in your exchange request are mandatory: your order number and a list specifying the items you wish to exchange. Once your request has been successfully registered, you will receive an exchange courier number from us. Once received, we request you to follow the instructions given below:

1. Take a copy of the order sheet and circle the product you are exchanging.
2. Pack the item you wish to exchange in the original delivery package, please ensure that the product is unused and in the same condition as you received it in and all the tags of the product are in place.
3. Insert the order sheet and ensure that the parcel is packed properly.
4. The exchange number and the address given below should be mentioned on the top of the parcel.